Patrick: I could see a lot of people being interested in investing in the SOS franchise. Who’s your ideal candidate to be a Success On The Spectrum franchise?
Nichole: As Joe mentioned earlier, there are a few very large companies out there that are gobbling up mom-and-pop clinics and those clinics are not owner-operated. It’s one head honcho at the top and they assign little managers everywhere. And the quality gets lost in that type of model which is why we decided to franchise. We want owner-operators. So we want someone that is going to be present at the clinic not all the time, but 20 to 30 hours a week. We need you to be involved with your staff, not with the kids, with your staff. The better your staff is, the higher the quality of services you can provide.
Patrick: So a big part of the team and getting them excited. I imagine it can be draining.
Nichole: It can be. But we have a lot of clients and staff retention strategies. And we teach you how to keep morale up in your team. We talk about leadership skills and as a CEO what your job is, how you do it well, and how do you gauge if you’re doing well or not. And we send out a survey once a month that tracks your KPIs, and your key performance indicators.
Patrick: For these centers, you have generally the owner, the franchisee, CEO, and then underneath you have maybe a couple of admins, and then you have individual techs.
Nichole: Right. We are a one-on-one service. So there is one technician per child. The CEO at the top is just gonna handle hiring and firing, and payroll. We have an office manager that takes care of the office, checking people in and out, answering the phones, and making the schedule. The analyst is the one who creates the education plans for the children. Each child has an individual plan that’s different than everybody else’s. And they train the techs to work with the kids.